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8 Jan 2016

INSIDE SALES REPRESENTATIVE

Job Description

Position: INSIDE SALES REPRESENTATIVE (EUROPE AND AFRICA)

Department:     SALES & MARKETING

Reporting to the VP Sales & Marketing, the Inside Sales Representative will be an integral member of the Sales Team, working with Territory Managers and Resellers, (both indirectly through Resellers, and through direct contact from/to both existing and new customers) ultimately generating revenue for PCI by selling “desktop” products and handing off leads for other products.

Job Description and Key Responsibilities

  • Supports resellers in their efforts to sell PCI products, or contacts potential and current end users of PCI products directly.
  • Pursues sales leads as generated by marketing or otherwise (via resellers or directly with contact/clients).
  • Works with the marketing department to act on lead generation, trade show contacts and mailings.
  • Generates sales leads for the territory managers for “solutions” sales and for the ISR, Support and Update renewals and reinstatements.
  • PCI product expert for customers and resellers. As such, provides information to prospective customers (via resellers or directly) on PCI products, services and support and update offerings.
  • Arranges and provides web-based customer sessions (“web demonstrations”) to individuals or small groups to showcase PCI products and offerings with a view to keeping resellers, customers, and potential customers informed and up-to-date on PCI products and the general PCI value proposition.
  • Achieves revenue goals as set by the VP, Sales & Marketing.
  • Works closely with other company personnel to add to and maintain contacts and customer databases.
  • Works to achieve sales targets by working independently, and as a team member with Territory Manager(s) and Technical Solutions Specialist(s).
  • Understands customer satisfaction levels by conducting brief surveys by phone/internet.

 

 Key Attributes and Skills

  • Has the aptitude and educational background to understand the full breadth of PCI products and solutions.
  • Is self-sufficient and can perform necessary tasks with minimal supervision.
  • Has a passion for customer success.
  • Is dynamic and confident.
  • Understands selling strategies, including “needs satisfaction selling”.
  • Is comfortable interacting directly with customers and potential customers.
  • Is able to sell remotely, using both telephone and/or the internet.
  • Has an entrepreneurial spirit, and can share ideas with peers and management in order to see or create new revenue opportunities.
  • Can be proficient in demonstrating PCI products.
  • Speaks, reads and writes English fluently. Additional language skills applicable to Europe and Africa a definite asset.

 Education/Experience

  •  College Diploma or University Degree in the geomatics field – or equivalent training/work experience.
  • A minimum of two years of experience in an inside sales role or a combination of experience/involvement in a technical customer engagement process, either through direct selling, marketing, pre-sales, or a customer service position.
  • Able to travel internationally for occasional marketing and sales functions.
  • Posted by: ErikaH1
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